Terms and Conditions

The Agency or The Agent: The owner of the premises is represented by WHITE MANAGEMENT, an individual contractor located at 387, Rue de l’Ariondaz, registered with the RCS Chambéry under no. 801 493 867, VAT number FR23801493867, holder of the professional card bearing the mention Gestion Immobilière n° CPI 7301 2018 000 036 036 issued by Chambéry, represented by Anthony GUERIN, duly authorized to effect these presents, member of the GALIAN Guarantee Fund whose headquarters is located at 89 rue de la Boétie, under the n°GF0000003912, and guarantee for an amount of 580,000 euros, holder of the escrow account n°36270340326 opened with BANQUE POPULAIRE AUVERGNE RHONE ALPES, holder of professional indemnity insurance taken out with MMA IARD under the policy number 120 137 405, having no capital or legal relationship with a bank or financial company,

Member of the National Real Estate Federation (FNAIM), having the professional title of REAL ESTATE AGENT obtained in France whose activity is governed by law n° 70-9 of January 2, 1970 (known as the ‘Hoguet law’) and its implementing decree n° 72 678 of July 20, 1972 (consultable in French at www.legifrance.gouv.fr), and subject to the FNAIM code of ethics and deontology incorporating the rules of professional conduct laid down by decree No. 1090 of 28 August 2015 (consultable in French at www.fnaim.fr).

Terms of payment: To be valid, the reservation must be accompanied by a deposit of 30% of the rental price (this sum is paid as a deposit, not a deposit) and the initialled and signed rental contract. The balance of the rental price must be paid one month before the start date of the stay. If the balance is not paid one month before the tenant’s arrival date, the agency reserves the right to cancel the stay within 5 days or 25 days before arrival. In this case, the deposit will be returned to the tenant if the property is rented again on the same dates at the same price. All our prices are in €uros, indicated inclusive of all taxes, and include rent and current charges. The rental price does not include tourist tax (price per day and per person depending on the property), additional services and any bank charges, which are the responsibility of the customer. (For credit card payments exceeding €5,000 cumulatively, bank charges of 1% of the amount collected will be charged). Payments can be made by bank transfer, or by credit card, either on the customer area of our website, or by payment link transmitted directly by the Agency.

Cancellation Insurance: Subscription to an additional cancellation insurance contract is proposed when booking online. This service is optional and can be withdrawn by the tenant before paying the deposit. This insurance is available for any rental with a price lower or equal to €10,000. Beyond this, this insurance cannot be taken out. It applies to the cancellation or interruption of a stay. The cost of insurance is 3.60 % of the public rental price.

Security Deposit: The property and the immovable objects must remain where they were when the tenants arrived, and must suffer only from depreciation resulting from the normal use for which they are intended. The security deposit is paid to answer for any damage caused to the leased property, and / or to cover the overtime of the workers which would be needed to tidy up the rented property. Some properties were the subject of a bailiff’s report as proof of the inventory of fixtures. The security deposit will be requested 30 days before the beginning of the stay by online banking pre-authorization (partner: SWICKLY), and at the latest, when the keys of the rented property are handed over. If the security deposit is requested “cashed” on the rental contract, it must be paid at the same time of the rental balance, one month before arrival. It will be returned within 15 days after the tenant’s departure, less the cost of restoration of the premises if damage was found. If the security deposit is not sufficient to cover the costs due to the damages, the tenant undertakes to pay the balance on the first request.

Inventory: The Agency has implemented the “KEEP IN TOUCH” incoming and outgoing inventory solution so that the tenant reports any damage he notices upon arrival. The inventory is carried out online upon entering the premises and upon departure, using the QR Codes appearing on the wooden panel in the main room of the rented property. The Tenant has 48 hours to submit any complaints. After this period, the rented property will be considered free of damage and any damage noted after the Tenant’s departure might be attributed to him. If he damages something during the stay and does not carry out, prior to his departure, the repairs necessary to return the premises to good condition, the Agency will calculate or have calculated the sums necessary for the restoration to the Tenant. He must then pay the amounts thus determined on first request, without the Agency having to justify the execution of the work.

Cleanliness: The rented property must be returned in a correct state of cleanliness. Although the end of stay cleaning is included in most rentals, you are asked to leave the apartment tidy and to leave the kitchen area clean, dishes done and tidy, and bins emptied. In the event that the property is returned in an advanced state of dirt, the premises will be the subject of a photo report sent to the tenant, and the amount of the end-of-stay cleaning will then be deducted from the security deposit.

Arrival: The tenant undertakes to take possession of the premises on the dates and times fixed in the contract. The keys will only be handed over after payment of the deposit (amount depending on the type of apartment), payment of additional services reserved, and tourist tax. Arrival is fixed at 5 p.m. Any arrival after 7 p.m. must be reported to the agency before noon to organize a late arrival. The agency cannot organize arrival after midnight.

Departure: On the day of departure, the accommodation must be vacated before 10:00 a.m., unless otherwise agreed by the Agency. Any late check-out will be charged 1,200 €uros in an apartment and 3,000 €uros in a chalet. These amounts are applicable to delayed departures not authorized by the Agency. After midday, the amount of one day’s rental will be added at the rate effective on said day. The agency will contact the tenants one or two days before departure in order to agree on a time for handing over the keys, an inventory, and to organize the schedule of the partners working after the tenant’s departure. The overall payment of the end-of-stay invoice must be paid, at the latest, the day before the tenant’s departure (i.e. Friday), the agency being open from 9:00 a.m. to 6:00 p.m. Any key, remote control or beeper not returned will be charged at the purchase price.

Duration of the stay: The length of stay is specified in this contract. The tenant may not, under any circumstances, allow himself to remain in the premises at the end of this term, unless agreed by the agent, for an additional price, which will be fixed in proportion to the price of the stay. The tenant declares on his honour that he does not exercise or seek to exercise any profession in renting and that the premises covered by this contract are rented to him only as a temporary residence, major conditions without which this lease would not have been granted.

Cancellation policy: Any request for cancellation must be notified in writing. The date of the letter will determine the date of cancellation. In case of cancellation from the tenant, the following conditions will be applied:

• From the booking date to 30 days before the arrival: the deposit is not returned to the tenant
  From 30 days before the arrival to the date of arrival or no-show at the beginning of the stay: 100% of the stay will be charged to the tenant

Any stay shortened or interrupted by the tenant will not be entitled to any refund.

Specific cancellation conditions due to COVID: 100% refund for pandemic-related cancellations occurring at any time prior to the stay for the reason and under the following conditions: 

If the ski resort of Courchevel in which the property is located receives the order to close the ski lifts (effective on the date of the stay). Reimbursement will be arranged as follows:

• The customer can cancel the reservation at any time. His deposit, and if applicable, the balance paid, will then be preserved until the date of his stay and returned within a maximum of 15 days if the scenario described in our conditions of cancellations specific to COVID is effective at the time of his stay.
  If the customer cancels the reservation and the above cancellation condition is not or more effective on the date of the stay, the deposit can be refunded only in case the property has been re-rented in the meantime. Otherwise, if the guest still does not wish to come, the stay is not refundable.

Obligations of the tenant:

• Occupy the rented property bourgeoisly. The tenant agrees to use it only temporarily. This property will in no case be his main or secondary residence and the tenant will not carry out any professional, craft or commercial activity there.
• The tenant undertakes to take the rented premises in the state in which they will be when they take possession, as they will have been described in the description of this contract and in the bailiff’s report.
• Occupy the apartment so as not to do anything that could disturb the neighbourhood’s occupation.
  The tenant undertakes to use the furniture and objects furnishing the rented property for the use for which they are intended and in the places where they are located. It is strictly forbidden to transport them outside the rented premises or to move it around in the property without putting them back where they were when he arrived.
• Occupy the premises personally and cannot under any circumstances sublet them, even free of charge, or assign their rights to this agreement without the agent’s consent. He will have to live in the rented premises in a bourgeois manner, and will not be able, under any pretext, to store furniture there, except for linen and small objects.
• Keep the premises in good condition during the stay.
• Do not introduce any animal. If an animal was not announced or authorized before the arrival and is discovered during the stay, the agency allows itself to take 100 € per night of stay from the security deposit so that it can cover the additional cleaning fees
• Not to smoke or vape inside
• Notify the agent or his representative of minor maintenance work that he may have observed.
• Allow work that must be carried out with obvious urgency, whatever it may be. If work to be carried out is due to deterioration attributable to the tenant, they will be re-invoiced to the tenant.
• The tenant is responsible for the destruction or deterioration of any object made available to him, as an accessory to the property, and for any damage that may be caused to the property and to the installations whatsoever, as a result of abnormal use, in particular of electrical and heating appliances or the obstruction of the WC, washbasin, bathtub or sink by objects likely to block the pipes. In case of suspicion of deterioration, the agent or his representative will have access to the rented property to make all the necessary findings.
• The tenant agrees not to use the internet connection in violation of French law, and:
  – not to use this access for purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or a related right – such as texts, images, photographs, musical works, audiovisual works, software and video games – without authorization,
  – not to use illegal download software,
  – to comply with the security policy defined by the lessor as well as the rules for using the network and computer equipment.
• The tenant is informed that in case of breach of these obligations, it may be subject to prosecution for infringement (article L. 335-3 of the French intellectual property code).

Obligations of the agent: The agent undertakes to provide the property and its accessories, as described in the contract and to respect the obligations resulting from this contract.

Capacity: This contract stipulates the capacity of the rented property. The number of occupants must in no case exceed the maximum capacity. In the event of an unauthorized occupation, the agent may refuse to allow excess persons to actually occupy the premises or invoice the illegal occupation to the Tenant.

Concierge service: all concierge service requests will be subject to the cancellation conditions below:

• Chef, butler, driver: payment of the services before the arrival, at the latest when the balance of the rental is paid. Fee of 50% of the total amount of the services if cancelled between 30 and 15 days before the arrival. Fee of 100% of the total amount of the services if cancelled between 15 days and the arrival day.
• Ski passes: payment before the arrival. No refund or change of duration or type of package can be made after ordering.
• Ski equipment: payment of the services at the end of the stay depending on the equipment rented and the duration of the rental.
• All kind of lessons: payment before the arrival. Billing of 100% of the total amount if cancellation.
• Aesthetic treatments: payment of the total amount at the end of the stay if the service is consumed or if it is cancelled less than 24 hours before the date of intervention.
• Restaurants: some restaurants in the resort require a pre-authorization by card in order to secure the reservation. We can take care of this transaction, however, any cancellation will be invoiced at the end of the stay following the cancellation policy of the restaurant.

Termination: In the absence of payment on the due dates or non-performance of any clause of this commitment, and eight days after formal notice has remained unsuccessful, the agent may demand the immediate termination of this contract and the tenant must leave the rented premises on simple order of the judge in chambers.

Data Protection: Your personal data collected within the framework of the contract are subject to necessary processing for its execution. They are likely to be used in the context of the application of regulations such as those relating to the fight against money laundering and terrorist financing. Your personal data will be stored for the duration of the contract, plus any applicable statutory limitation periods. They are intended for the rental management service.

It is specified that in the context of the performance of their services, the third parties involved have only limited access to the data and are obliged to use them in accordance with the provisions of the applicable legislation on personal data protection. The data controller is Anthony GUERIN.

In accordance with the Data Protection and Freedoms Act, you have a right to access, rectify, delete, oppose and portability of your data by contacting obbxvat@juvgrznantrzrag.se or writing to the address of the Agency indicated at the top of these. Any complaint may be lodged with the National Commission for Information and Freedoms (www.cnil.fr).

In the event that telephone details have been collected, you are informed of the option to register on the opposition list for canvassing provided for consumers (article L. 223-1 of the Consumer Code).

Applicable law – dispute resolution: The rental contract will be subject to French law and, in the event of a dispute, the competent judge will be appointed in accordance with the applicable rules of procedure. For any dispute relating to the execution of the rental contract, you can contact our consumer mediator, Mediation of Tourism and Travel (MTV), electronically http://www.mtv.travel/.

Translation value: This Agreement was written in French and translated into English for english-speaking clients’ benefit. All care has been taken, but if the translation differs, the parties agree that the French version shall prevail.